For more information, please visit or call (909) 217-3344 or connect on LinkedIn or Twitter. SUS is headquartered in Irvine, California. We at SUS believe that utility business models will continue to evolve with a focus on customer engagement and operational efficiency through mobile and analytics technologies. Our rapid deployment solutions integrate seamlessly to reduce costs and complexity, enabling our clients to reduce operational and IT costs. Smart Utility Systems (SUS) is the leading provider of cloud-based Software-as-a-Service (SaaS) solutions for customer engagement, workforce mobility, and big data intelligence and analytics to the energy and utility sector. Hansen Technologies and SUS will continue to introduce new technology to clients in the utility sector and grow the partnership in coming years. “We are pleased to have the opportunity to work with Hansen Technologies and provide mobility and deep-dive analytics to their customers,” said Deepak Garg, CEO of SUS. Tapping into SUS’s forward-thinking SCM APIs, the result is a revolutionary customer experience with efficient data exchanges resulting in lowered operational costs for utilities and improved customer satisfaction. Smart Utility Solutions provides systems for improving the efficiency of utility dispatch center and planning departments. A smart utility network combines intelligent measurement tools with the right communication network and advanced analytics capabilities to provide endless. “For the first time ever, Hansen’s utility clients are able to deliver the benefits of mobile, two-way communication to their customers and employees for real-time data exchanges and workflow efficiency,” said Andrew Hansen, CEO of Hansen Technologies.ĭerived from SUS’s Smart Customer Mobile (SCM) solution-a leading customer engagement platform built to meet the unique needs of the utility industry-the new mobile technology from SUS seamlessly integrates into current Banner CIS and back-end system infrastructure. Publicly launched at the Hansen Banner CIC Customer Conference in Atlanta, Ga., Banner Customer Mobile and Banner Workforce Mobile will deliver customer engagement and workforce mobility benefits to municipalities and the utility sector in an easy-to-use mobile app. Ultimately this empowers our clients’ operators and managers with a powerful set of tools and associated processes, user-friendly interfaces, improved data quality, and Artificial Intelligence-enhanced analytics to achieve unprecedented utility performance.Septem– Hansen Technologies Limited (ASX: HSN) today announced a partnership that will deliver new mobile customer engagement and workforce platforms to more than 50 utilities representing more than 10 million customers. The services and solutions build upon one another, at a pace that matches organizational readiness and resources, providing higher returns at each succeeding step. The approach is flexible, so it can be applied to utilities of any size. Our approach, developed and implemented by industry-leading experts, goes beyond basic data-driven decision making to enable a new utility paradigm in which utilities are proactively managed to reach optimal operational efficiency. Brown and Caldwell’s unique approach to smart utility implementation is designed specifically for our water clients and based on proven results. Enabling utilities with the tools for connectivity, flexibility, digitalization, and empowerment to optimize operations and customer serviceĭue to budget constraints and a shrinking workforce, today’s water utilities need to streamline their systems to collect and understand operational data to help them make informed decisions around planning for capital investments, improving customer service, and reducing operators’ training requirements.
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